The revolution of software systems – The rise of AI agents in digital systems

Since the earliest human history, technology has shaped our societies and expanded our understanding of reality.

From the first hand tools that enabled us to hunt and cook food, to modern advances in digitalization, electronics, and quantum science, technology has enhanced human collaboration and interaction across continents, time zones, and cultures.

Now, artificial intelligence marks another major technological breakthrough, fundamentally reshaping our society and perception of reality.

But what can AI agents do to improve front-end business system interactions?

🔍 Erik David Johnson, Chief AI Officer at Delegate, explains:
"Why navigate complex systems and memorize commands and processes when you can simply tell the system what you want – in your own language?"

AI agents are not just limited to chatbots – their potential extends across all layers of digital applications.

Their impact is equally groundbreaking in back-end business systems.

🔍 Lars Lindegaard, Country Manager at IBM Software, adds:
"If I previously had to move a salesperson from A to B within an organization, I had to update 3-4 different systems – defining tasks, sales profiles, reporting managers, salary structures, and bonuses. It was time-consuming, not particularly valuable – and frankly, a tedious process."

Lars describes legacy system processes as “heavy and tedious” – but AI agents can now automate these tasks with a single prompt.

With AI agents integrated into back-end systems, tasks that previously required multiple manual steps are now consolidated into one precise command.

The Future: A New Paradigm in Business Logic

The future will break away from rigid business structures and provide a more natural interaction model.

This includes:
🚀 Customized business process automation
🚀 AI-driven analytics
🚀 Adaptive business logic tailored to user needs

What is the AI potential in your IT systems?

Source: “One of the biggest changes we have ever seen” – How AI Agents Are Transforming Business Processes (Computerworld)

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